FREQUENTLY
ASKED QUESTIONS
Everything you always wanted to ask about design... but didn't know who to bother.
We answer the most common (and not so common) questions about our services.
Because an informed client is a happy client.
GRAPHIC DESIGN
Creative questions... answered in style!
Here we answer all your questions about logos, branding, stationery and visual design.
If you don't know the difference between CMYK and RGB, this section is for you.
What does a graphic design project include?
Logos, visual identity, signage, packaging and much more. If it can be seen, we can design it.
How many proposals do you send?
We usually start with 2-3 proposals and refine them with you until you fall in love with one.
What if I don't like any of them?
No problem! We redesign with more information and keep going until it fits.
Which files do you deliver?
PDF, JPG, PNG, AI, EPS... and, if needed, even smoke signals.
Can I order just part of the service?
Of course, we make things to measure. If you only want a business card, we design that business card.
Do you create custom illustrations?
Yes, and with lots of care! From digital styles to more artistic touches.
Do you use templates?
Never. Every design is unique, just like your taste in pizza.
Can I ask for a redesign of something that already exists?
Absolutely. Sometimes a good makeover is exactly what your brand needs.
WEB DESIGN & DEVELOPMENT
Questions every modern web user should ask
From loading times to magic forms, we explain how a well-built website works.
And no, we don't use boring templates.
Which technologies do you use?
HTML, CSS, Bootstrap, WordPress, WooCommerce and whatever works best for your project.
Will the website be responsive?
Yes, it will work as well on your phone as on your grandmother's laptop.
Is maintenance included?
We have packages with and without maintenance, depending on how handy you are.
Can I manage the website myself afterwards?
Of course, we give you access and a short guide. We won't let go of your hand (at least not right away).
How long does it take?
It depends on the project, but on average between 3 and 6 weeks.
Is SEO included?
Yes, we deliver a website optimised for Google. Not magic, but science.
Can you redesign my old website?
Yes, we love a digital archaeology challenge!
Can it be connected to social media or a CRM?
Absolutely. Automation and social media: welcome.
ONLINE STORES
FAQs that sell (no cart required)
How is stock managed? Which platform do we use?
If e-commerce makes your head spin, here are answers that convert.
Which platforms do you use?
WooCommerce, Shopify and others, depending on your needs.
Can the store be in several languages?
Yes, we speak HTML, CSS and fluent multilingual.
Is a payment gateway included?
Yes, with Stripe, PayPal, Bizum, Redsys and more.
Will I be able to manage orders and products?
Of course! With access and training, you'll be the boss of your e-commerce.
Do you offer support after launch?
Yes, we have support and maintenance plans.
How will I know if I'm selling?
We connect your store to Google Analytics, Meta and more.
Can I integrate logistics or dropshipping?
Absolutely. We coordinate with your supplier.
Can I upload lots of products at once?
Yes, with bulk import and a few coffees along the way.
SOCIAL MEDIA MANAGEMENT
Likes, algorithms and questions answered
We answer your questions about posts, calendars and engagement,
and how to survive Instagram's changes without losing your cool.
Which networks do you manage?
Instagram, Facebook, LinkedIn, Tripadvisor, Google Maps... wherever your audience is, we're there.
Do you post, or do we do it together?
We adapt. We can take care of everything or work as a team.
Is creative design included?
Of course! Design and copywriting tailored to you.
What if I want to run paid campaigns?
We do that too. We manage ads on Meta Ads and Google.
Do you post every day?
We can do from 1 to 2 posts a week, and the daily content goes out through stories.
Are reports included?
Yes, monthly and easy to understand (no Martian jargon).
Can I hire you for a one-off campaign?
Yes, from launches to seasonal promotions.
Do you handle messages too?
That too, if you want. Like your trusted community manager.
ORIGINAL CVs
Everything you need to know to shine on paper
What does our CV service include? How do we make it so creative?
Here we answer everything you need to stand out from piles of CVs.
Do you write the content, or do I have to send it?
Both. We can help you from scratch or improve what you already have.
Is custom design included?
Yes! No boring templates.
Do you deliver the CV in different formats?
PDF, Word and whatever you need to shine.
Do you write cover letters?
Yes, as an add-on to the CV.
Does it work for every sector?
Yes, we adapt to your professional profile.
Is it optimised for ATS?
Yes, it'll get through the robot filters with no drama.
How long does it take?
5 to 8 working days.
Can you translate it?
Yes: fluent English, basic German and universal humour.
TRADEMARK REGISTRATION
Your identity, protected and hassle-free
We explain step by step how we register your trademark, how long it takes and
why it's so important to do it before someone else gets there first.
What does the service include?
Search, advice, paperwork and follow-up.
Is it valid throughout Spain?
Yes, and we can also handle international registration.
How long does it take?
6 to 8 months for the ®, although you can already use the ™ symbol.
Will you remind me about renewals?
Yes, so you don't miss them.
Can I register just the logo?
You can register the logo, the name or both.
Is it compulsory to have a registered trademark?
No, but it's highly recommended.
What happens if someone copies my trademark?
With the registration in hand, you can take legal action.
Is the official fee included?
Yes, everything clear and with no surprises.
PROFESSIONAL PRINTING
FAQs with fresh ink
From paper types to glossy finishes, here we answer all your questions
about turning our designs into pieces you can touch and show off.
Do you print in every format?
From business cards to giant banners, whatever you need!
Do you give advice on finishes?
Yes, from lamination to textured papers.
Is delivery included?
Yes, anywhere in Spain (and beyond if needed).
Do you work with external printers?
Yes, we have trusted partners all over the world.
Can I print something I've already designed?
Yes, we check that it meets the technical requirements.
How long does delivery take?
It depends on the product, but between 3 and 7 days.
Is there a minimum order?
It depends on the product, but we adapt!
Is a print proof included?
We can offer one if you need it.